HDTV...not here yet

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Our new HDTV set did not arrive Friday or Saturday as expected. To keep Bill and his co-workers from obsessively scanning the front of the shop looking for the delivery truck, I called customer service Saturday morning to find out when delivery could be expected and was told our order was still being processed and an email verifying shipment would be sent when it has been shipped. I had misunderstood the shipping information on the website - i.e., the free shipping option is not also the same day option (see screenshot; these are 2 separate options: "In stock, same day shipping. Ships Free").

While checking email over an hour ago, I opened a message canceling our HDTV order! I've now talked with frys.com customer support and uncanceled the canceled order (I had provided an incorrect "magic number" for the credit card!). Whew.

However, I was also told that model has been over sold, is back-ordered, and is discontinued (because of a newer model). I confirmed that we want the model we originally ordered and would wait for the back-ordered sets to come in and be shipped to waiting customers. Apparently, the frys.com website hasn't been updated with the information that the item is not in stock (still says it's in stock: see screenshot). Harrumph.

No shipment date information for the back-ordered television was available. We're hoping it's here in time before February 18 so we can watch the NASCAR Daytona 500 in HDTV!

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About Cheryl

Enjoys crocheting, gardening, cats, NASCAR (especially Tony Stewart and Kyle Busch!), reading, photography, snorkeling in Kailua-Kona with sea turtles, Sizzler's Mega Bacon Cheeseburgers, hot and iced decaf coffee, dark chocolate, color (yarn, fabric), playing around with web technologies - not necessarily in that order! Still very much a beginner with quilting, knitting, and sewing. Donates crocheted lap blankets.

List maker, detail-oriented, organized, leans heavily toward perfectionism. ISTJ. Libra.

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About this Entry

This page contains a single entry by Cheryl published on January 15, 2007 4:45 PM.

Entering the world of HDTV was the previous entry in this blog.

My job keeps me from being a complete hermit is the next entry in this blog.

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