FAQ Pergo Global Passages laminate flooring

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[NOTE: The following is my opinion about our experience with installing Pergo laminate flooring. I am not an expert. I do not represent Pergo. Your experience may vary. I am not responsible for any problems you may encounter.]

On occasion I see that visitors to this blog are looking for information about Pergo laminate flooring in general or Pergo Global Passages flooring in the Dolce Mahogany color in particular. In September-October 2006, we installed Pergo Dolce Mahogany laminate flooring in our master bedroom as a 16-year Anniversary activity (yes, we're odd like that!), and I wrote 7 entries in this blog during the project.

Recently, I received a message from someone with questions about our experience with our Pergo floor and the installation process. I thought I'd include the questions and answers here as a set of Frequently Asked Questions (with answers!) that may help others with similar questions. It was nice re-visiting our Anniversary project from last year! Leave a comment if you have additional questions.

The links below are helpful:

On to the questions…

Q. How is your floor holding up in the past year since it was installed? Are there any noticeable scratches? Any other issues to be aware of?

A. No scratches to date. The floor is supposed to be pretty resistant to that.

We noticed that our vacuum cleaner left skid marks (rubber(?) plastic(?) wheels) so we don't bring it in there. The skid marks came off easily. I used my fingernails, but a washcloth may also do the job.

We pick up anything that might scratch the floor if we were to step on it (such as clay cat litter that gets carried around the house sometimes in between the cats' toes).

We put thick felt pads (from Orchard Supply Hardware) on the bottom of every piece of furniture in the room, except the wheels of the bed (which are plastic(?) and don't seem to leave skid marks).

Bill (who is a machinist) does not walk in there with his work boots on (metal chips get embedded in the bottom of his boots).

[Update April 10, 2010] I thought I would check in now that it's been a few years since we installed our Pergo floor. We love it! Dolce Mahogany is a dark brown color. It shows dust and strands of long hair (mine) and cat hair balls. After being cleaned, the shine is great.

There may be one or two small scratches from some sharp object on our shoes (such as a metal chip on Bill's work boots - which he doesn't usually wear in our bedroom - or me skidding on a piece of cat litter).

Liquids never touch the floor. The floor is swept with a dry swiffer or vacuumed (the vacuum is placed on a small rug in the room so the wheels don't leave skid marks). Random skid marks, dirt spots, lotion spills, and cat puke are quickly and carefully wiped up with a dry or damp soft cloth, paper towel, or tissue. Pieces of cat litter, metal chips, and any other sharp object is picked up when it's spotted.

Q. In your blog posts about your Pergo flooring installation Anniversary activity project, I noticed that one of the things you have noticed is you see more dust and balls of cat fur now than you did with carpeting. How do you clean your floor? How often? What do you use?

A. We notice a lot more balls of cat fur, and there is almost always a thin layer of dust. I understand that lighter floors don't show the dust as much. The floor gets swiffered every 2 weeks, but we pickup the balls of hair (usually handful size!) when we see them. I use dry swiffer pads, not the ones with polish on them (the floor shouldn't be polished or waxed). They're soft and they attract the dust. A dry dust mop would also work.

I've not yet "cleaned" the floor. We are careful not to let anything wet say on the floor (such as cat puke - yes, it happens!) because of concerns about the edges of the flooring planks bubbling/becoming loose. However, I understand that Pergo laminate floor is very sturdy and can be used even in kitchens where water on the floor can be frequent.

When we installed the floor, I did some research into "cleaning" recommendations and saved this info (probably from the Pergo website) for our reference:

Regular Maintenance

The surface layer of Pergo flooring is hard and compact, so dirt and dust do not adhere to it easily. The following simple steps are usually all it takes to keep your floor clean.

  • For general cleaning, use a dust mop, vacuum with the hard-floor attachment of your vacuum cleaner or wipe occasionally with a damp cotton or cloth mop.
  • For heavier cleaning, use Pergo Floor Cleaner or a mixture of household vinegar and water (1-cup vinegar to 1-gallon warm water) or household ammonia and water (1/2 cup ammonia to 1-gallon warm water). If an accident occurs and a stain remains, you can remove the worst stains with acetone or denatured alcohol on a soft cloth without bleaching or damaging the floor. In a pinch, nail polish remover containing acetone is a handy substitute. Do not use soap or detergent-based cleaners, wax-based products or any type of polish on Pergo floors, as they leave a dull, filmy residue.
  • There is never a need to wax or refinish your Pergo floor.

Q. During installation, did you empty the room or just move the furniture to one end and move it back as the floor came together?

A. We did empty the room, except for the bed which we needed to sleep on during the installation process and my dresser. We emptied all drawers and the bookcase and removed the furniture - this is when we were able to apply the thick felt pads on the bottom of each piece of furniture. We leaned the mattress and box spring against a wall, left the bed frame in tact, and moved these pieces around the room as we installed - and put the bed back together each night for sleeping.

Q. Did you use the quarter-round molding from Pergo or the equivilent from Lowe's?

A. We used quarter-round molding from Pergo and bought everything at Lowe's.

Q. How did the 4-in-1 molding work out on the transition areas from one room to the other?

A. The 4-in-1 molding worked great! We used it to transition the Pergo floor to the hardwood floor at the entrance of our bedroom; at the front edge of the closet where the sliding closet doors are; and where the flooring meets the edge of the sliding glass doors to the backyard.

The 4-in-1 molding includes a configuration to use again hard surfaces, such as the edge of the sliding glass door and on both sides of the track for the sliding closet doors. It does not attach to the door sill or track. Instructions come with the 4-in-1 molding.

Q. Did you use glue or any other type of bonding material on the joints?

A. For the type of flooring we used, no glue is needed - in fact, the instructions specifically say to not use glue. The planks "click" together very nicely. There are other types of Pergo flooring that require glue.

The floor is a "floating floor" and should be able to expand and contract as needed. Nothing should be nailed into the floor.

Q. What were the most critical parts of the project?

A1. The quarter-round molding is nailed to the baseboard (we already had a plain, flat baseboards installed and didn't want to pull them up so we attached the quarter-round molding to the baseboards). The molding is NOT nailed into the floor. We used very narrow nails (not screws) with very small heads. Bill sunk the nail heads slightly into molding with a tap (I think that's what it's called) so the shiny nail heads are barely visible. There is also a colored "putty" that you can purchase to apply over the nail heads - which we never got around to doing. But we do have the putty just in case it's needed to fill in a scratch here and there.

A2.Buy the package of installation tools - I think we used a Lowe's brand not a Pergo brand. A1 Flooring has a photo and description about the Pergo installation kit.

There is a small thick board (tapping block) that you place against a plank and hit with a hammer to set the joins close together (you don't want to bang the plank with a hammer! so you bang the block instead). And there's a pull bar that you can place in the 1/4-inch space between a wall and a plank that allows you to hammer the end of the pull bar to set the join close together.

A3. Get lots of spacers. They are placed between the baseboard and the end of the flooring planks to try to leave at least 1/4-inch space during installation. The 1/4-inch space around the edges of the flooring allows the floor to expand and contract (float).

We used the spaces on 3 sides of the room (the top side, and the left and right sides) against the walls. We used 2-3 spaces together for each side of each row because Bill banged the joins so hard (which I'm pretty sure wasn't necessary) and we wanted to be sure there was enough breathing room (1/4 inch per the instructions) at the edges of the room.

The spacers are removed before the quarter-round molding is attached to the baseboards.

A4. Bill used a small hand saw to cut the bottom edges of the door molding so the 4-in-1 molding could fit under the door molding (the link above link to the video shows this too).

A5. Bill also bought a table saw (installing the floor was an excuse for him to buy a new toy!) that he used to cut the boards to size for the left and right sides of the rows. I don't know what we would have done without the table saw. It made very nice, straight, smooth cut edges than I imagine a large hand saw would make. I think we went through 2 or 3 blades on the table saw.

Q. How about the starting of the project, how did you determine where to start? middle of the floor? near the wall? Did you do a "dry run" first to make sure you came out with a board that was not too narrow near the wall?

A1. We had many discussions (some heated) over where to start the flooring. We did a lot of sketching and measuring measuring measuring. The floor area is not box-shaped so we had to think about the area in 4 rectangles (main large area, area at the door entrance, area in front of the door entrance to the wall, and the closet area). All but the closet area are connected.

A2. There are a few different designs of Pergo planks. The Dolce Mahogany design looks like 3 boards per plank.

For strength of the floor, we were sure to overlap each join with a full board - sometimes at the middle, sometimes within the first 3rd, sometimes within the last 3rd, never less than a third.

A3. In addition to the physical start and end of each plank, there is the start and end of the imprinted designs to consider. We did what we could to ensure that the "ends" weren't laid out too close together. Within a few weeks of installation, I no longer "noticed" the areas that have "ends" too close together.

We laid out each row before cutting planks for that row. There were 5 plank designs in each box of the Pergo flooring. I wanted to be sure that the same designs were not next to each other. I tried to make sure everything looked random.

On top of that, there was one plank design I didn't care for so we used it in areas we knew would be covered by furniture, near the edges of the room, and in the closet. (It's the "alien head" plank if you end up getting the Dolce Mahogany style.)

A4. When a board is cut to size for one row, the remainder of the board (if 1/3 or more in length) might be used at the start or end of a row, depending on which edge is the cut edge and which edge has the "click"able join.

We junked only about 5 boards (mistakes in measuring, faulty join designs) and had some leftover cut pieces that were too small to re-use. Pretty good for a room as large as ours.

Q. I have tackled many projects over the years and they turned out fine. I have about 550 square feet of space that will need covering. Any tips and insights you can share are appreciated.

A. Installation is definitely a 2-person project. We were very sore and tired each day. Lots of bending and standing and kneeling and crawling on knees. We were physically and mentally worn out each day. Personally, I had too much stress about making mistakes or doing it wrong and the floor then not lasting…which would cost us money, and time, and more energy. That stress was unfounded. The project was a success - and I wouldn't stress so much about if I need to install the "click"-able type of flooring again.

I highly recommend getting a friend, co-worker, neighbor, or teenager to help you with the project. Offer them dinner each day they help out… Barter that you'll help them with a home improvement project…

Q. We have sand-colored carpet down now and it opened up the room and made it appear larger. In your blog posts, you said the new Pergo flooring made your room appear larger compared to the carpet - is that right? I figured it would tend to give it a closed in look.

A. We had medium grey wall to wall carpet before the Pergo floor. We laid the Pergo lengthwise across the floor which probably makes the room look larger. I understand that darker floors make rooms seem smaller, not larger. In your case, you now have sand-colored carpet so a dark floor would make your room feel smaller.

Q. How about the flooring after it was laid - is the floor level or can you see low or high places?

A. Our underfloor is inexpensive, large, flat pieces of wood (pine?), with knot holes and all. We sanded rough areas and areas that were higher than the flat areas of the wood panels (per the instructions) to make sure the underfloor had no high or low areas. With that prep work, the finished floor is also level.

Q. Pergo's Global Passages line comes with preattached underlayment. Did you use anything else besides the flooring? It appears you have the same wood floor we have underneath the carpet.

A. Because the Pergo flooring already has a pre-attached underlayer, there is no need to use anything else. If you have a cement underfloor, there is something that must be done before the floor is laid (it's in the instructions) but I don't remember what exactly that is.

Q. When you walk over the floor, how does it sound? Hollow?

A. The floor does not sound hollow. It doesn't creak (unlike our 40+-year-old hardwood floors).

Q. In your opinion, when you give it a quick look or someone else does, are they impressed with it or does it look "fake"?

A. While it doesn't look like our real hardwood oak-colored floors, we really like the Dolce Mahogany look. Others have liked it too. No one has commented that it looks fake. There are styles/colors of laminate flooring that look more like oak hardwood floors.

Q. Have you had any issues with moisture damage, cat puke or otherwise? I know someone who put Pergo down about 6 years ago in his kitchen and something happened with a pipe and much water spilled and ruined his floor.

A. No, we haven't had problem with damage from water on the floor. However, I also have not used water on the floor, we don't usually bring drinks into that room, and the cats have puked on it only a few times (without damage). I very carefully use a damp washcloth and wipe up the puke with the grain of the floor making sure not to rub against a join or board edge. I'm a bit freaked that an edge will bubble up and then we'd have to figure out how to replaced a plank in the middle of the room!

Neither my husband nor I would consider using laminate flooring - or hardwood - in a kitchen or bathroom since both rooms are exposed to liquids/water. Broken pipes, overflows, frequently cleaned floors, splashes from the sink, dropped coffee cups/glasses/pots of water, etc. just seem too risky and potentially damaging. Although I understand that laminate flooring is considered fine for use in kitchens - and I've even seen it used on TV in bathrooms.

17 Comments

we are installing pergo global passage, beveled edges all around, is it supposed to have gaps between them that are so dominant? I love the look but am unsure of the gaps, will it collect lots of dirt and in the future look really dirty?

Hi, Lori - I haven't seen the flooring with the beveled edges. Our floor is smooth with no gaps or edges between the panels. Like grout collects dirt, it seems to me that the beveled edges would also.

We used Pergo in 3 of our bedrooms at home. I installed it myself and find that you can do a 12 x 10 room yourself in one day if you're pretty handy. Usually we (my wife and I) take 2-3 days to do it with the first 2 days used to repaint the walls, ceilings, apply wallpaper, etc. which is pretty easy to do when you don't have to worry about the floor. Then we pull up the old carpet, prep the floor (remove staples from the padding, sweep, vaccum, etc.) and start installing the Pergo.

In one bedroom a fishtank filter failed and dumped about 2-3 gallons on the floor over the course of a number of hours. We woke up in the middle of the night wondering what the drip-drip-drip noise was. When I got out of bed into a puddle I feared the worst. We grabbed every towel we could find, mopped up the water and the floor was fine. No bubbling or damage.

We installed the lower end of Pergo (Pergo Everyday) in our home 3 years ago. A nearby tornado threw hail and 90 mph winds against our 7 windows in the back of our home, forcing tons of water in through the windows and over the window sills. Our Pergo was saturated!! We sopped it up as fast as we could, but it took awhile because of the amount of water. Three days later, our insurance company told us to get Servicemaster there to place dehumidifiers and blowers all over the house. ServiceMaster detected a lot of moisture underneath the Pergo, although after 3 days of moisture being there, there was no buckling. They convinced us that they had to tear it out because mold and smell would form below. I was SICK. I loved my floors. We let them, and the insurance company compensated us for them. So, on to buy new floors. I found some floors I really loved by Shaw. I was concerned that it wasn't Pergo, but Shaw is another big name, and I figured the same quality, so we bought them. When we got ready to install them, we put 3 boards together end to end and could not believe what we saw. Although this Shaw was twice as much what I paid for the Pergo Everday, they looked TERRIBLE at the seams. One, they were not locked tight, even using the block to hammer them, and two, the seam was very visible and rough (whitish line seen). I was so disappointed. The store said it appeared to be a defective lot, as we brought two pieces up there to show them. Needless to say, we returned the 1000 SF of Shaw and went to Lowe's for PERGO in DOLCE MAHOGANY. (The store we bought the Shaw from does not carry Pergo.) We brought the Pergo home and immediately locked two ends together....TIGHTLY AND BEAUTIFULLY!! I learned a great lesson!! Pergo, in my opinion only, has a FAR superior locking system. The Pergo that was lost to the water from the tornado had not buckled even after three days and for the 3 years I had it (low end Pergo Everyday, at that) I also have a Chihuahua, a Papillion, a Golden Retriever, and Black Mouth Cur that live indoors as part of the family!! They toy breeds were HARD to housebreak and still occasionally have an "accident." They floors held up beyond my expectations. After 3 years, you could see, in the light light and at just the right angle, hairline scratches, but not anything that detracted from the floor. Remember, I have DOGS and KIDS (currently 7 and 11!!) They still looked great after three years, and I had to be threatened with black mold to agree to their destruction. I am a stay-at-home mom and a daily vacuumer (dog hair). I am meticulous about my home (OCD actually) and it's decor. The floors still looked great after 3 years of dogs and kids. We are installing the BEAUTIFUL Pergo Dolce Mahogany this week throughout the house except for the bathrooms, kitchen, laundry, and foyer. We have a few pieces together now, and I'm so pleased. They are simply gorgeous!! The satin gloss finish is the icing on the cake!! They look even so much better than in the store. I can also attest to the LusterGard Plus wear resistent surface, as it was also on my lower end Pergo. Therefore, the kids and our canine kids can live on them without much worry. Pergo now equals peace of mind for me, and since my love for dogs will never allow me to have real wood, Pergo is all I will ever buy in the future!!

Thanks for your story, Becky! I'm sure someone else will find it helpful. From my site stats, I see quite a few people finding my web page looking for info about Pergo flooring.

I need to update my Pergo endorsement that I wrote above. We are now into a month with the new Pergo Dolce Mahogany flooring. We had the Pergo Everyday line before the tornado. OMG!! I wish I would have saved myself a TON of money, time and heartache and stuck with the Pergo EVERYDAY, the cheapest Pergo. We had it for three years with traffic of small and large dogs, a cat, 2 kids, and all their friends and it looked GREAT when we were forced to rip it out. The new Pergo, THE MORE EXPENSIVE Pergo has been in a month, and it already looks terrible. I am at my wits end here!! Within days we started seeing that the stain finish is full of SCUFFS that do not come out of the satin finish. Our Papillion has had an accident in 2 different spots and the floor is WARPED and BUCKLED in those spots now. When he does this, it is cleaned immediately and it still buckled. I am SICK!! The Pergo EVERYDAY stood up to many, many, many accidents by the small dogs without any damage whatsoever!!! I can't believe that this more expensive Pergo is not AT ALL holding up like the lowest end Pergo. My husband and I are so disgusted, and really just in disbelief. We could have saved so much money if we would have just went back with the Pergo EVERYDAY. It was stronger and held up through all!!!!!!! This new Pergo looks worse after 1 month than our Pergo EVERDAY looked after 3 years!!!!! UNBELIEVABLE!!

Becky,

I am so happy to hear someone else so very upset with their flooring. We installed 3,000 sq ft yes you read right and it looks horrible. It scraches so easy I have marks every where and it is so dull in spots. None of the recommended cleaners have worked including Pergo's that leaves such a film it is sickening. I am at my wits end. I have called Pergo and they said to make a claim with the store and then they will send a 3rd party company to come out and look at my floor to see if it is a manufacturing defect. I have read several blogs where people are just sick of Pergo I wish I would have known this ahead of time.

I bought Pergo from Lowes one year ago and had them install it - I too bought the Global Passage collection a higher end product. Honestly this is the WORST flooring I have ever had in my entire life. In the sunlight all you can see is scratches and scuffs ALL over the entire floor. It looks HORRIBLE! Please don't spend your money on Pergo flooring it is HORRIBLE. I am already looking for other flooring options for this room because it looks so bad! It makes me very sad that we have only had this floor for one year! After getting our floor installed I have talked to several people who have nothing but horrible experiences with Pergo flooring. I know I will never buy a Pergo brand again!

Thanks for your post. I have some new information for people. Because of reading about your "alien head" and finding it in my boxes, and because you never mentioned there being different lots, I assumed there weren't, that all Dolce Mohagany boxes had the 5 same patterns. Well, after planning the most varied pattern for 5 different boards -and I mean planning, for hours- I just opened a box with 5 completely different boards. Oh well. Back to the drawing board (or the board drawing). I can't say I'm upset -it's a good thing to have more patterns to work with- I just wish I had opened more of my 115 boxes earlier!

(yeah, 115 boxes, 1,8000 square feet, whole house, up and down, even the stairs - $800 in quarter round alone... now *that's* upsetting.)

I just installed 400 square feet of Pergo flooring and the next morning I woke up with a rash all over my body. Doctor has never seen anything like it and needs to know what is in the
product. So far no one at the company will answer that question and there is no information on the boxes. I have to know what chemical compounds and in the flooring.

HELP!

I need four more boxes of Pergo Global Passage "Dolce Mahogany" Part # 235110 Item # 95049 UPC # 739753462980

I finished two other rooms and am short four more!

Thanks!

Larry


Need minimum of 3 boxes, 4 desired. Do you know where I can get more. Lowe's said they discontinued this style.

Pergo Global Passage Dolce Mahogany (Acajou), Item #95113,Part #080513

Help. Thank you
October 28, 2009

Hi Everyone *

I have 15 surplus boxes of Dolce Mahogany from building my new house that I'm looking to sell @ $40 per box. I live in Plympton, MA (1 hour south of of Boston) and am hoping to sell locally (as shipping would be costly, and I also want to avoid the chance of damage during transit.) Please contact me at oleary104@comcast.net if interested.

after years of living with an unsightly tile floor we decided to lay pergo laminate what a big mistake , every mark shows even if you have no shoes on your feet marks show up everywher even if clean in certain light the floor looks dirty I break my back mopping it and within half hour it looks the same very dissapointing we saved hard and waited along time for this what a nightmare.

Can anyone tell me anything about Pergo American Cottage Natural Oak from Lowes? I see lots of comments about dark colors showing scratches and dust, but presume lighter colors won't. Also, we want to install over a flagstone (bluestone) floor that is quite uneven (ridges of stone). Has anyone done that, using an additional layer of foam underneath?

Thanks

Please reply to: moolenaarl@hotmail.com

i am short 5 boxes of the beautiful dolce mahogany.080513 was the stock # plz. help!

Can anyone advise on where I can get dolce mohoghany laminate flooring?

I purchased several boxes for a project 3 years ago and now Lowes and Home Depot dont sell them. Can someone reccomend where I can buy them. Ive searched in the internet.

I installed the flooring in the living room and 3 yrs later looks great. I did find bubbling that occurred from watering a plant and a chip from a pot that fell on the floor, but those are aacidents that happen...after all, these are cardboard floors with a thin layer of laminate, nothing too heavy duty. For me, this was the best bang for the buck flooring we could have selected. With our living room being upstairs, it really limits the flooring options we had. My opinion here, I have lived with carpet for a long time and it sickens me when I go to friends houses and the custom is to take off shoes at the door and walk on carpetting that who knows what bugs live under it. Laminate flooring shows dust like crazy, but I think that is good, its better than to get trapped in carpet and stay there. on the plus side, the dust usually finds its way near the edges of the walls.

Just a note of advice if you are planning to install laminate or hardwood floors. The packages normally state 17.89 sq ft. But remember to factor in waste of about %20 depending on the room configuration.

While carpetting can be as cheap as 1/3 the cost, if you DIY, think of the savings in the long run, the flooring comes with a 25 yr warranty, I cant get carpet to last 5 years before it looks worn.

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About Cheryl

Enjoys crocheting, gardening, cats, NASCAR (especially Tony Stewart and Kyle Busch!), reading, photography, snorkeling in Kailua-Kona with sea turtles, Sizzler's Mega Bacon Cheeseburgers, hot and iced decaf coffee, dark chocolate, color (yarn, fabric), playing around with web technologies - not necessarily in that order! Still very much a beginner with quilting, knitting, and sewing. Donates crocheted lap blankets.

List maker, detail-oriented, organized, leans heavily toward perfectionism. ISTJ. Libra.

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  • Paul: Can anyone advise on where I can get dolce mohoghany read more
  • phillip cole: i am short 5 boxes of the beautiful dolce mahogany.080513 read more
  • Laura M: Can anyone tell me anything about Pergo American Cottage Natural read more
  • michelle: after years of living with an unsightly tile floor we read more
  • Stephanie O: Hi Everyone * I have 15 surplus boxes of Dolce read more
  • Arlene Falick: Need minimum of 3 boxes, 4 desired. Do you read more
  • Larry: HELP! I need four more boxes of Pergo Global Passage read more
  • Sharyn Beck: I just installed 400 square feet of Pergo flooring and read more
  • Tim Howland: Thanks for your post. I have some new information for read more
  • Stacy: I bought Pergo from Lowes one year ago and had read more
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